Terms of service
How orders, delivery, revisions, files and payments work.
- Status
- Draft for legal review
- Applies to
- Every order, per batch
In plain words
12h Express, 24h Standard, 48h Relaxed or 72h Economy, chosen per batch.
Originals and edited images belong to you. We never show your work without asking.
Free to cancel until an editor picks up the batch.
Start with 3 free sample edits before any payment.
Placing and cancelling an order
An order is a batch of images with a short brief. You can cancel for free until an editor starts work on the batch. After that, the batch is charged.
Free sample edits are one set of 3 per client, for business product photography only. Personal photography is not eligible: it is a paid order of at least 10 images, quoted after we review the files and paid in full before production starts.
Images you upload
You confirm that you own every image you upload or have the right to have it edited, and that it contains nothing unlawful. You are responsible for any claim that an image infringes someone else's rights. We may refuse any file.
Turnaround
- Express (12h): priority queue for urgent product launches.
- Standard (24h): the recommended default for daily operations.
- Relaxed (48h): budget-friendly with consistent turnaround.
- Economy (72h): maximum savings for massive catalog batches.
Revisions
- 14-day request window: request updates up to two weeks after image delivery.
- Unlimited rounds: our editors adjust masking, lighting or color until it fits your original brief.
- New requirements: changes beyond the original brief are charged by the time they take.
- Standard SLA match: revisions are processed within your original order speed.
Your files and our portfolio
You own your original files and the edited files we deliver. We keep no rights to them. We do not show your work in our portfolio or case studies without your permission. We do not send your images to third-party AI services or use them to train AI models.
Payments and billing
We accept PayPal, credit and debit cards, and bank transfer (ACH and SEPA). Payment is processed per batch when the order is placed. Enterprise accounts and teams with consistent weekly volume can use consolidated monthly billing with 15-day or 30-day payment terms.
Refunds
Refunds are covered on the refund policy page.
Liability and your rights
Our total liability for an order is limited to the amount you paid for that batch. Nothing in these terms limits liability that cannot be limited by law, or your legal rights as a consumer.
Governing law
PLACEHOLDER: the governing law and venue will be added after legal review.
Questions about this policy?
Email the studio and a person will reply within 30 minutes, or start a live chat (usually a few minutes).